How Can We Help?
Email Support
Get help with technical issues, account questions, or general inquiries.
support [at] myhairmail [dot] com
Within 24 hours
Business Inquiries
Partnership opportunities, API licensing, or commercial use questions.
business [at] myhairmail [dot] com
Within 48 hours
Technical Support
Issues with the analyzer, browser compatibility, or feature requests.
tech [at] myhairmail [dot] com
Within 12 hours
Send Us a Message
Frequently Asked Questions
How quickly will I receive a response?
Response times vary by inquiry type. Technical support typically responds within 12 hours, general support within 24 hours, and business inquiries within 48 hours.
What information should I include in my message?
Please include your browser type and version, a detailed description of any issues, steps you've tried, and screenshots if applicable.
Do you offer phone or live chat support?
Currently, we provide support primarily through email to ensure detailed responses and proper documentation of technical issues.
Can I request new features?
Absolutely! We welcome feature requests and feedback. Send your suggestions to our technical support team.
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Office Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: We aim to respond to all inquiries within 24-48 hours